Refund policy

At Coastal Cove Candle Company, we strive to provide our customers with high-quality candles that they can enjoy and cherish. If for any reason you are not satisfied with your purchase, we are here to help. Our goal is to ensure that every customer is completely satisfied with their purchase.

Refund Eligibility:

• To be eligible for a refund, the candle must be in its original condition, unused, and with all its packaging and labels intact.
• If the candle has been used or is in a damaged condition, it will not be eligible for a refund.
• Refund requests must be made within 14 days of receiving your order.

Return Process:

• If you would like to request a refund, please contact us at orders@coastalcovecandles.com.
• Once we have received your refund request, we will review it and get back to you within 24 to 48 hours.
• If your request is approved, we will provide you with instructions on how to proceed with the return.
• Once we receive the returned candle, we will inspect it to ensure that it meets the criteria for a refund.
• If the candle meets the criteria, we will issue a refund within 5 to 7 business days.

Shipping Costs:

• The customer is responsible for covering the cost of shipping the candle back to us.
• If the candle is returned due to a defect or error on our part, we will cover the cost of shipping.

Note:

• Our refund policy is subject to change without notice.
• Refunds are issued in the original form of payment.

Thank you for choosing Coastal Cove Candle Company. We value your business and look forward to serving you again in the future.